Technical Support:

Pre-sales Service:

Provide customers with detailed product specifications, functionalities, and technical consultation, including advice on technical upgrades, alongside necessary technical and commercial documentation.

During-sales Service:

Execute design, manufacturing, and inspection in accordance with customer requirements. Ensure product protection, timely dispatch and delivery, and prompt commissioning and acceptance. Deliver products that are ‘on time and meet inspection standards’.

After-Sales Service:

Prompt resolution of customer service requests; provision of ongoing technical training and support; scheduled product maintenance visits; establishment of individual product records for each customer; annual customer satisfaction surveys; dissemination of new product information. We strive to deliver the highest standard of service to ensure complete customer satisfaction.